Home to the iconic massive multiplayer online role-playing game RuneScape and its extended family of adventurous titles, we’re a leading games studio that places our players at the heart of everything we do.
We’ve welcomed over 250 million players to RuneScape’s world of enthralling fantasy and, together with our team of passionate game creators, our community helps to shape how our games evolve.
From casting votes on future game content, to interacting with the studio teams in live streams and in chat, we also join together in person at our celebrated fan convention, RuneFest.
Together with our players, we’re united as one Jagex tribe. Together we’re building deep and engaging multiplayer gaming experiences for players everywhere.
HOW YOU CAN CONTRIBUTE
Working with the Payments and Fraud Manager and our PSPs, you will monitor, understand and optimize payment performance and trends to increase global customer conversion, average transaction value and life time value.
As part of your role, you will:
Understand the impact of, and provide regular visibility on payment metrics and evolving opportunities and risks to the Payments and Fraud team including but not limited to:
• Payment conversion
• Basket abandonment
• Average transaction value
• User life time value
• Rebill conversion
Monitor emerging payment opportunities and threats to the business.
Keep up to date with payment regulations and compliancy and how it affects payment processing in Jagex.
Provide third party support for new products and their payment processing requirement.
Work with our PSPs and the Payments and Fraud team to maintain payment processing, identify and deliver on new payment processes and optimization techniques to increase customer value.
Constantly look for new opportunities to improve our customer experience.
Work to agreed project milestones and timelines.
WHAT WE OFFER
If you join us you can expect a competitive salary and great benefits like fully paid for gym membership, bonus entitlement, private health care, flexible working, cycle repair and fresh fruit delivered to your team every day. We also have GREAT coffee machines, an onsite canteen and pub and an in-studio cinema! Expect regular team events as well as EPIC company-wide parties to celebrate our successes.
Does this sound like you? We'd love to hear from you! Get in touch.
Jagex are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief.