Home to the iconic massive multiplayer online role-playing game RuneScape and its extended family of adventurous titles, we’re a leading games studio that places our players at the heart of everything we do. We’ve welcomed over 250 million players to RuneScape’s world of enthralling fantasy and, together with our team of passionate game creators, our community helps to shape how our games evolve. From casting votes on future game content to interacting with the studio teams in live streams and in chat, we also join together in person at our celebrated fan convention, RuneFest.
Working within our IT department, you will be responsible for responding to all internal customer queries & resolving IT issues & requests within the organisation’s desktop environment. You will drive employee efficiency, by providing a first-class IT support service by managing customers’ queries in the most effective & professional manner.
HOW YOU CAN CONTRIBUTE
WHAT WE NEED
The support hours will be 08.00 – 18.00 Monday to Friday, working a shift pattern, with an occasional need to cover support outside of these hours. Engineers must be available to cover support across any of these shifts.
WHAT WE OFFER
If you join us you can expect a competitive salary and great benefits like fully paid-for gym membership, bonus entitlement, private health care, cycle repair and fresh fruit delivered to your team every day. We also have GREAT coffee machines, an onsite canteen and pub and an in-studio cinema!
Does this sound like you? We'd love to hear from you! Get in touch.